Terms and Conditions of AB Psychotherapy & Coaching
Who Am I?
1) The sole proprietorship AB Psychotherapy & Coaching is located at Keesomlaan 6, 1791 DC, Den Burg on Texel, and is registered with the Dutch Chamber of Commerce under number 27324625. Healthcare provider AGB code: 90-044411. Practice AGB code: 90-53117.
2) In addition to AB Psychotherapy & Coaching, the trade name ‘Annemarie Braun – Care for Body & Mind’ is also used.
3) AB Psychotherapy & Coaching is registered with the Register of Complementary Care Professionals (RBCZ) and is affiliated with the Association for the Promotion of Alternative Medicine (VBAG).
4) For complaints, you may contact an independent complaints officer at Quasir via bemiddeling@quasir.nl. For the disputes committee, you may email ambtelijksecretaris@zorggeschil.nl.
Definitions
1) ‘Contractor’ refers to AB Psychotherapy & Coaching, referred to as ‘I’, ‘me’, and ‘my’.
2) ‘You’ or ‘your’ refers to the client as a consumer who has entered into an agreement with AB Psychotherapy & Coaching. In the case of a child under 16, the legal guardian is the client unless and until the minor has reached the age of 16. Provisions regarding treatment, such as ‘expectations’ and ‘cancellation’, also apply to the minor.
3) ‘We’, ‘us’, or ‘parties’ refers to the client and contractor together.
4) The services I provide include:
• Individual therapy
• Relationship therapy
5) ‘In writing’ also includes email communication.
6) The ‘legal representative’ is the person with parental authority. If there are multiple legal guardians, both must give consent for the treatment of a child under 16.
7) Individual therapy falls under the Medical Treatment Agreement Act (WGBO) and may be partially reimbursed through supplementary health insurance. Relationship therapy is not covered.
8) All my services fall under the Healthcare Quality, Complaints and Disputes Act (Wkkgz).
Applicability
1) These general terms and conditions apply to all my offers, quotations, and agreements unless otherwise agreed in writing.
2) They also apply to an introductory consultation.
3) I may amend these terms at any time. You will be informed in advance of any changes. If an amendment is disadvantageous to you and you disagree, you may terminate the agreement in writing within two weeks.
4) If any provision of these terms is void or annulled, the remaining provisions remain in effect. A legally permissible provision closest to the original intent will apply instead.
5) Failure to strictly enforce these terms does not constitute a waiver of rights.
6) Any ambiguity regarding the interpretation of a provision will be resolved in mutual consultation.
Formation of the Agreement
The agreement is established when you enter your personal data via MijnDiad and agree to the treatment agreement and terms and conditions. These documents remain accessible through MijnDiad.
Individual Therapy for Children Under 16
An agreement for individual therapy for a child under 16 becomes final only after consent has been obtained from all legal guardians and, if the child is 12 years or older, also from the child.
Relationship Therapy
1) For relationship therapy, separate agreements are concluded with each partner. The agreement becomes final once both have accepted it online.
2) You can download a copy of the agreement online.
3) Deviations from the offer are not binding unless confirmed in writing.
4) I am not bound by an offer containing an obvious mistake or typographical error.
5) I may decline an assignment if it falls outside my professional competence. Where possible, I will refer you to another provider.
Right of Withdrawal
1) As a consumer, you have a 14-day cooling-off period after entering into the agreement, during which you may withdraw without giving reasons.
2) The period begins the day after conclusion. You must notify me in writing within this time.
3) The risk and burden of proof lie with you.
4) If a session has already taken place, you owe the agreed fee for that session.
Duration and Termination
1) The agreement is of indefinite duration unless otherwise agreed.
2) It may end when:
• We jointly decide not to schedule a new session;
• You indicate verbally or in writing that you wish to stop;
• You repeatedly fail to comply with agreed terms or obligations;
• I determine that I am no longer able to provide adequate support;
• No new session is scheduled for more than three months.
Rates and Payment
1) My hourly rates vary by service and are listed in the agreement. Individual therapy is exempt from VAT.
2) Sessions last 1 to 1.5 hours, billed per 15 minutes.
3) I may adjust my rates annually based on price indexation or insurer agreements.
4) You receive an invoice after each session, payable immediately via PIN or payment link.
5) You are responsible for verifying coverage with your insurer. Even when reimbursed, you pay me directly.
Expectations
I will perform my services with care and to the best of my ability. Results depend largely on your own efforts. You remain responsible for your decisions during and after therapy. Materials provided may not be reproduced or shared without written permission. Interventions are for personal use only and may not be applied to others.
Prohibitions
It is prohibited to attend sessions under the influence of alcohol or drugs (except those prescribed). Smoking, abuse, or aggression is not permitted. In such cases, the session ends immediately, and the full fee applies. Damages to property will be charged in full, and incidents of assault will be reported to the police.
Confidentiality
I am bound by confidentiality regarding all private information obtained in the course of therapy. Information will only be shared with your consent or if legally required. I maintain a treatment file that you may inspect upon request.
Cancellations
Appointments may be canceled free of charge up to 24 hours in advance (or by 6:00 PM on the previous Friday for Monday sessions). Late cancellations or no-shows are charged in full. If I am unable to conduct a session due to illness, you will not be charged.
Force Majeure
Force majeure releases me from my obligation to perform without liability for damages. Examples include illness, epidemics, war, power outages, flooding, earthquakes, or fire. In such cases, both parties may terminate the agreement in writing. Fees remain due for sessions already provided.
Liability
These terms do not limit my statutory liability as a healthcare provider. While I will provide the best possible guidance, you remain responsible for your own decisions. I am not liable for indirect or consequential damages, including damage to property while on the premises.
Complaints
Complaints should first be discussed directly with me. An independent complaints officer from Quasir may assist you. If unresolved, you may contact the disputes committee Zorggeschil. More information can be found at https://vbag.nl/consument/klachten-en-geschillen/.
Final Provisions
1) Provisions intended to remain in force after termination, such as those on copyright, confidentiality, and liability, shall continue to apply.
2) All agreements are governed by Dutch law.
3) Legal action will only be taken after efforts to reach mutual resolution.
4) The Dutch court has exclusive jurisdiction unless mandatory law dictates
